Shipping and Returns

SHIPPING COSTS & DELIVERY TIMES:

Processing time is typically within 2 business days (Monday - Friday). During sales or promotional periods, shipping may take longer- but be patient, the reward is worth the wait!

We ship within Nigeria and United States including Hawaii, Alaska, and Canada.

SHIPPING METHOD	TOTAL DELIVERY TIME
Priority Shipping	2 - 5 Business Days

*Please allow an additional 2-3 days for orders placed during major sales, holiday, or promotional periods.

SHIPPING LIABILITY

It is the customer's responsibility to ensure the address on file is correct. Makeupmavennyng is not liable for incorrect addresses due to customer error after the item has been shipped out. We will still try our best to assist you with any issues, feel free to reach out any time.

INTERNATIONAL ORDERS

Unfortunately, we do not offer international shipping outside of Nigeria and the United States, besides Canada.

QUESTIONS

Email our customer service at Makeupmavennyng5@gmail.com or call us during business hours at 917 561 6122

RETURNS

CAN I RETURN AN ITEM?

Any goods for return must be advised within 7 days from invoice date and advise reason for being returned.

All returns must be authorised by a Makeupmavennyng team member – unexpected items returned (not authorised by Makeupmavennyng) will be sent back to the sender.

All items being returned are to be unused and in their original packaging the same way you received them.

WILL I HAVE TO PAY ANOTHER COURIER FEE FOR RETURN OR REPLACEMENT PRODUCT?

Courier charges on returns are not refundable. There will be no additional courier charge is the item is classified as faulty as we will send the replacement back to you at our expense.

Please select your items carefully as we accept no responsibility for incorrect ordering. We do not offer refunds or credit notes on change of mind purchases. If you need to return a product for an exchange then the courier cost to return will be paid by yourself and an additional courier charge will be added to the exchange item order.

Also no exchanges, refunds or credit notes will be given on sale items.

MY ITEM ARRIVED BROKEN/DAMAGED?

You must inform us within two working days of receiving your order if the goods are damaged in transit so that we can make a prompt claim against the delivery company and resolve the problem. Please quote your order number in all correspondence. The courier company may contact yourself and ask for additional info on the damaged goods.

Makeupmavennyng at its own discretion will repair or replace any damaged or defective goods that have been damaged in transit. If we cannot repair or replace the item, we will refund you, including the shipping costs.

MY ITEM IS FAULTY?

If you discover that your item has a fault then please contact us at Makeupmavennyng5@.com within 3-5 days of receiving the item and quote your invoice number.

Makeupmavennyng will assess any goods that are classified as faulty and will happily repair or replace your item. If the item is under warranty it will be repaired or replaced. If we cannot repair or replace the item then a refund will be given.

Items that are damaged as a result of wear and tear are not considered to be faulty and will not be accepted as a replacement or repair.